Shipping policy

SHIPPING POLICY

Last updated: 12 September 2026

Thank you for shopping with Abu Bloom. Please read the following information about order preparation, postage, delivery and local pick-up.

Order Processing

Orders are generally prepared within 1–3 business days, excluding weekends and public holidays.

Order processing time is separate from delivery time. Once your order has been dispatched, you will receive a confirmation email with tracking details, where available.

During busy periods, product launches or promotional sales, order preparation may take slightly longer. We will contact you if there is a significant delay in preparing your order.

Shipping Costs

Abu Bloom does not offer free shipping.

Shipping costs are determined by the postal or delivery provider and depend on factors such as:

  • The delivery location.
  • The size and weight of the parcel.
  • The shipping service selected.
  • The postal provider’s current rates.

The applicable shipping cost will be displayed at checkout before payment is completed. These postage charges are based on the rates charged by the delivery provider and are not independently set by Abu Bloom.

Estimated Delivery Time

Delivery within Australia generally takes approximately 2–7 business days from the date of dispatch, depending on the destination and the service provided by the postal carrier.

This timeframe is an estimate provided for guidance only. Delivery times are managed by the postal or delivery provider and are outside Abu Bloom’s direct control.

Weekends and public holidays are not counted as business days. Delivery may take longer due to:

  • The distance from Adelaide.
  • Postal network delays.
  • Severe weather or natural events.
  • Public holidays.
  • Peak shopping periods.
  • Other circumstances affecting the postal or delivery provider.

Abu Bloom will make reasonable efforts to assist customers if a parcel is significantly delayed.

Local Pick-Up

Customers may choose to collect their order from our physical store:

Abu Bloom
80 Woodville Road
Woodville SA 5011
Australia

There is no postage charge for orders collected from the store.

Please wait until you receive confirmation that your order is ready before attending. The person collecting the order may be asked to provide the order confirmation and proof of identity.

Tracking Your Order

If tracking is available, you will receive a tracking number after your order has been dispatched.

Please allow up to 48 hours for the tracking information to become active. Tracking updates and delivery scans are managed by the postal or delivery provider.

Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please check your address carefully before completing your order. An address cannot be changed after the parcel has been dispatched.

If a parcel is returned to Abu Bloom because the address was incorrect or incomplete, or because the parcel was not collected, the customer will be responsible for any additional postage cost required to send the order again.

Delayed or Missing Parcels

If your parcel has not arrived within the estimated delivery timeframe, please:

  • Review the tracking information.
  • Check whether a delivery notice was left.
  • Contact your local post office or delivery provider.
  • Check with other members of your household or nearby neighbours.

If you still cannot locate the parcel, contact help@abubloom.com with your order number and tracking details. We will assist with lodging an enquiry with the delivery provider where appropriate.

Parcels Marked as Delivered

If tracking shows that a parcel has been delivered but you cannot locate it, please contact the postal or delivery provider first and check the delivery location, household members and nearby neighbours.

You may also contact us at help@abubloom.com, and we will provide reasonable assistance with the delivery enquiry.

 

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to customers under the Australian Consumer Law.

Contact

Email: Contact@abucareservices.com
Address: Abu Bloom, 80 Woodville Road, Woodville SA 5011, Australia