Shipping policy
SHIPPING POLICY
Last updated: 4 August 2026
Thanks for shopping with Abu Bloom. Here's everything you need to know about how we get your order to you.
Order processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after you receive your order confirmation email. You'll receive a second email with tracking details once your order ships.
During high-volume periods or promotional sales, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email.
Shipping rates and delivery estimates
| Destination | Estimated delivery | Cost |
|---|---|---|
| Australia | 7–14 business days | Free |
| New Zealand | 10–18 business days | Free |
| Rest of world | 12–21 business days | Free |
Delivery times are estimates from the date of dispatch, not the date of order, and are not guaranteed. Shipping charges are calculated and displayed at checkout.
Tracking your order
Once your order ships, you'll receive an email with a tracking number. Please allow up to 48 hours for tracking information to become active.
Customs, duties and taxes
Abu Bloom is not responsible for any customs charges, import duties or taxes applied to international orders. These charges are the customer's responsibility and are levied once the parcel reaches its destination country.
Delivery address errors
Please double-check your shipping address at checkout. We cannot change an address once an order has been dispatched. If a parcel is returned to us due to an incorrect or incomplete address, you will be responsible for the cost of reshipping.
Lost, stolen or damaged parcels
If your tracking shows delivered but you haven't received your parcel, please check with your neighbours and your local post office first, then contact us at help@abubloom.com within 7 days.
If your order arrives damaged, email us at help@abubloom.com with your order number and photos of the damaged item and packaging. We'll sort it out for you.
Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.
Contact
help@abubloom.com
Abu Bloom, 80 Woodville Rd, Woodville SA 5011, Australia