Refund policy

Shipping, Collection & Refund Policy

Last updated: 12 September 2026

Thank you for shopping with Abu Bloom. Please read this policy carefully before placing your order.

Change of Mind

Please choose your products, sizes, colours and accessories carefully before completing your purchase.

Abu Bloom does not provide refunds, returns or exchanges if you:

Change your mind.
Select the wrong size, colour, design or accessory.
No longer want or need the product.
Find the same or a similar product elsewhere at a different price.
Provide incorrect information when placing your order.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us at contact@abucareservices.com as soon as possible.

We cannot guarantee that an order can be changed or cancelled once it has been confirmed, prepared, packed or dispatched.

Shipping

Orders are shipped from Adelaide, South Australia.

Estimated delivery within Australia is generally 2–7 business days, depending on the delivery location and distance from Adelaide.

Delivery timeframes are estimates only and begin after the order has been dispatched. Weekends and public holidays are not considered business days.

Delivery may take longer due to circumstances outside our reasonable control, including postal or courier delays, severe weather, public holidays, peak shopping periods or disruptions affecting the delivery network.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide you with an update.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Please review your shipping details carefully before submitting your order. Abu Bloom is not responsible for delays, failed deliveries or additional shipping costs caused by incorrect or incomplete information provided by the customer.

If an order is returned to us because the address was incorrect, incomplete or the parcel was not collected, the customer may be required to pay the additional shipping cost before the order is sent again.

Local Pick-Up

Free local pick-up is available from our physical store:

Abu Bloom
80 Woodville Road
Woodville SA 5011
Australia

Please wait until you receive confirmation that your order is ready before attending the store.

The person collecting the order may be asked to provide the order confirmation and proof of identity.

Lost or Delayed Parcels

If your parcel has not arrived within the expected timeframe, please contact us at help@abubloom.com with your order number.

We will review the tracking information and, where appropriate, contact the delivery provider to investigate the delay.

Damaged, Faulty or Incorrect Products

Please inspect your order as soon as it arrives.

If a product is damaged, faulty, significantly different from its description, or you receive the wrong item, contact us at help@abubloom.com within a reasonable time. Please include:

Your order number.
A description of the issue.
Clear photographs of the product and packaging, where available.

We will assess the matter and provide an appropriate remedy in accordance with the Australian Consumer Law.

Do not return a product before contacting us and receiving return instructions.

Where a product is confirmed to be faulty, damaged or incorrect, Abu Bloom will cover reasonable return shipping costs when required.

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

For a major failure, you may be entitled to choose a refund or replacement. For a minor problem, Abu Bloom may choose to provide a repair, replacement or another appropriate remedy within a reasonable time.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

For questions about an order, delivery or product issue, please contact:

Email: contact@abucareservices.com
Address: 80 Woodville Road, Woodville SA 5011, Australia