Refund policy
Refund Policy
Last updated: 4 August 2026
We want you to love your order. If something isn't right, we're here to help.
Returns
You have 30 days from the date you receive your order to request a return.
To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. We may ask for a receipt or proof of purchase.
The following items cannot be returned:
- Gift cards
- Items marked as final sale or clearance
- Items that have been used, damaged, or altered after delivery
To start a return, email us at help@abubloom.com with your order number. We'll send you instructions. Items sent back without requesting a return first will not be accepted.
Return shipping
Return shipping costs are the customer's responsibility unless the item arrived faulty, damaged, or incorrect — in that case, we cover it.
We recommend using a tracked service. We can't be responsible for returns that are lost in transit.
Send approved returns to:
80 Woodville Rd, Woodville SA 5011, Australia
Refunds
Once we receive and inspect your return, we'll email you to confirm. If approved, your refund is issued to your original payment method within 5–10 business days. Depending on your bank, it can take a few extra days to appear on your statement.
Original shipping costs are non-refundable.
If more than 15 business days have passed since we approved your refund and you still haven't received it, email help@abubloom.com.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order.
Damaged, faulty or incorrect items
Please inspect your order on arrival. If your item is damaged, defective, or you received the wrong product, contact us at help@abubloom.com within 7 days with photos and your order number. We'll make it right at no cost to you.
Cancellations
Orders can be cancelled within 12 hours of purchase if they haven't shipped yet. Email us as soon as possible.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Contact